Our 2-Year Warranty & Guarantee
Peace of mind you deserve. Every qualifying bed from Royal Sleep Beds is backed by our 2-Year Manufacturer's Warranty.
At Royal Sleep Beds, we take pride in creating quality beds made to order for your home. A new bed is an important purchase, and we want you to feel confident that your investment is protected from the moment it's delivered.
What Does Our 2-Year Warranty Cover?
Your warranty starts from the date your bed is delivered and covers genuine faults caused by any of the following.
| Type Of Fault | Warranty Period | What It Means |
|---|---|---|
| Manufacturing Defect | 2 Years | A fault that developed during the manufacturing process. |
| Faulty Workmanship | 2 Years | An error made during the construction or assembly of your bed. |
| Defective Materials | 2 Years | Materials that fail to perform as they should. |
| Structural Fault | 2 Years | A fault affecting the structural integrity of the frame, caused during manufacture. |
Where a fault is confirmed to be covered, we'll work with you on an appropriate solution, which may include a repair, a replacement part, or a replacement product, depending on the circumstances.
What Isn't Covered
Our warranty covers manufacturing faults. It doesn't cover damage caused after delivery through misuse, accidents, or normal wear and tear.
Covered
- Manufacturing defects
- Faulty workmanship
- Defective materials
- Structural faults caused during manufacture
Not Covered
- Accidental damage caused after delivery, including while moving, decorating, or storing the furniture
- Stains, spills, marks, or soiling to fabric and upholstery
- Misuse, including jumping on the bed, excessive force, neglect, or use the product wasn't designed for
- Commercial use, unless specifically agreed with us in advance
- Damage caused by an unsuitable, incorrectly sized, or non-approved mattress or base
- Incorrect handling of a mattress, including bending, folding, dragging, or storing it incorrectly
- Normal wear and tear from everyday use
What Should I Do If I Find A Fault?
It's simple. If you spot a problem, don't try to repair it yourself, just follow these five steps.
01Contact Us
Call or email Royal Sleep Beds as soon as you notice the problem.
02Tell Us What Has Happened
Give us your order details and a short description of the issue.
03Send Us Photos Or Videos
If requested, send clear photographs or videos showing the problem, this often helps us assess your claim more quickly.
04We'll Assess The Issue
Our team will review the information and determine whether the issue is covered by the manufacturer's warranty.
05We'll Discuss The Solution
If the fault is covered, we'll explain the next steps and the appropriate solution. Our aim is to make the process as straightforward as possible.
Repair, Replacement & Fabric Matching
If a genuine manufacturing fault is confirmed, we'll consider the most suitable solution based on your individual circumstances.
- Repair. If the issue can be safely and effectively repaired.
- Replacement part. If only a particular component is affected.
- Replacement product. If repair or replacement of the affected component isn't reasonably possible.
- Where the original product or component is no longer available, we'll discuss a suitable alternative with you. If you choose an alternative that's more expensive than the nearest equivalent, you may be asked to pay the difference, and any additional cost will always be explained before proceeding.
- If an upholstered part needs to be repaired or replaced, we'll make reasonable efforts to match the original fabric and colour. An exact match can't always be guaranteed, as fabrics vary between production batches and upholstery can naturally change over time due to use, sunlight, and other environmental factors.
Please Check These Details First
Our beds are made to order, so it's worth double-checking a few things before you buy.
Confirm Your Specification
- Bed size
- Headboard size
- Fabric and colour
- Storage options
- Mattress selection
- Additional options
Check Your Access
- Front doors
- Hallways
- Staircases
- Internal doors
- Landings
- Bedroom access
Our warranty doesn't cover problems caused by insufficient access or incorrect measurements provided by the customer. If you're unsure whether your chosen bed or headboard will fit through your property, please contact us before ordering and our team will be happy to help.
Headboard Measurements & Access Options
Headboards are made to order to the size you select, so a couple of extra details are worth knowing.
| Option | Additional Cost | Details |
|---|---|---|
| Two-Piece Headboard | £99 | Manufactured in two sections and joined together once it has reached the required room, useful where access is tight. |
| Mirror Headboards | Included | Approximately 10 inches wider on each side than a standard headboard. Please measure your bedroom space carefully before ordering. |
Customers are responsible for checking that their chosen headboard will fit through the entrance of the property and, where applicable, up the stairs. If a replacement is needed because an incorrect size was selected, additional charges may apply. If you're concerned about access, we recommend discussing this with us before placing your order.
Looking After Your Bed
A little care can help keep your bed looking its best for longer.
- Avoid jumping on the bed
- Keep liquids and spills away from upholstery
- Use the bed only for its intended purpose
- Follow any care instructions supplied with your product
- Avoid unnecessary movement or dragging of the furniture
- Use a suitable mattress and base where required
Original Purchaser & Your Legal Rights
- This warranty applies to the original purchaser only and is non-transferable.
- We may ask for proof of purchase when assessing a warranty claim.
- The warranty applies to qualifying purchases delivered within our usual mainland UK delivery areas.
- This warranty is provided in addition to your statutory rights under UK consumer law. Nothing in this warranty removes or restricts any legal rights you may have.
Made to order. Built for your home. Backed by our 2-Year Manufacturer's Warranty.