Refund & Returns Policy
We want every Royal Sleep Bed to feel right at home in your bedroom. If something isn't quite as expected, here's how our returns process works.
Time To Make Sure It's Right
You have 30 days from the date of delivery to request a return on most items. We simply ask that the bed frame, headboard, or accessory is unused, undamaged, and still in a saleable condition.
Wherever possible, keep the original packaging until you're sure you'd like to keep your order, as this makes any return quicker and safer for transit.
What Can't Be Returned
A small number of items fall outside our standard return window, mostly for hygiene and made-to-order reasons:
- Mattresses and pillows once the protective hygiene seal has been opened
- Bespoke or made-to-order beds built to your custom dimensions or fabric choice
- Clearance and final-sale items marked as non-returnable at checkout
If you're unsure whether your order qualifies, get in touch before sending anything back and we'll confirm.
Damaged Or Faulty Items
Please check your delivery as soon as it arrives. If a bed arrives damaged, faulty, or not as described, let us know within 48 hours with a few photos and we'll sort a free repair, replacement, or full refund.
You won't be charged for collection or return shipping when the fault is on our end.
Refunds & Processing Times
Once your return has been received and inspected, we'll email you to confirm it's approved. Refunds are issued to your original payment method and typically appear within 5 to 10 business days, depending on your bank.
Delivery charges are refunded only when the return is due to our error, such as a damaged or incorrect item.
Ready To Start A Return?
Reach out to our team with your order number and we'll guide you through the next steps, from collection to refund.
Email Us
Call Us
Order Details
Have your order number and delivery date ready to speed things up.